Refund Policy
Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All parts remain property of Hard Park Pro until paid in full.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products (i.e., Performance Tuning, Coding)
Electrical parts are non-refundable.
NO refund, cancellation, or exchanges on special order items.
Used, installed and/or not in original packaging
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
NO returns or refunds without an invoice. 25% handling fee will be charged on all AUTHORIZED returned merchandise. Special order parts are non-refundable and CANNOT be cancelled. Items must be in brand new condition and not have been used or installed. Deposits paid for special order products that are not in stock are non-refundable. Remaining payment for parts are due within 30 days of part being ready to ship or be picked up. Special order parts that are not picked up within 30 days from notification of arrival of the parts will be forfeited with no refund.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 30 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at billing@hardparkpro.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged by manufacturer.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Prior to shipping please call or email returns@hardparkpro.com. Once you have recieved approval for a return, you should mail your product to: PO Box 124 Wyckoff New Jersey US 07481
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any further questions about our return policy, please feel free to contact returns@hardparkpro.com. Thank you, we appreciate your business.
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